CodesetISP CRM

Codeset · Billing & operations platform for internet providers

From site survey to money in the bank. One system.

Customer, contract, the antenna on the roof, the port on the OLT, the invoice, the bank statement and the regulator's report — one database where everything knows everything else. ISP CRM doesn't just record your network. It configures it.

~140functional modules
314screens in the menu
~120scheduled jobs
20+external integrations
15 yrsin daily production
Step 1LeadWeb form intake, first contact assigned
Step 2Site surveyFeasibility, photo documentation, approval
Step 3ContractProducts, pricing, commitment, documents from templates
Step 4ProvisioningRADIUS account, IP, speed profile, OLT port — automatic
Step 5BillingMonthly run, pro-rata amounts, PDF with QR payment
Step 6PaymentBank statement import, auto-pairing by reference
Step 7ReportingTurnover, churn, regulator e-collection

Inside the system

Every module, one interface

Nine of the screens your team lives in — from the customer 360 through invoicing and payment pairing to tickets, inventory and domains. All demo data below is fictional.

https://crm.your-isp.example
Harborview Dental Clinic(no. 312 · FIBER)End customer management
👤Cust 🧾Inv 📦Itm 💳Pay ⚖️Bal 📑Con 🏷️TI 🖼️Photo ⏰Rem 👥CP 💬SMS 📆Cal 🚚Stck 📄Docs
Balance (invoices & payments): −36.00 €
Contact persons
IDFullnamePositionContacts
512Nora EllisonOffice managernora@harborviewdental.example · +421 900 111 222
498Dr. Adam RhodeOwneradam@harborviewdental.example
Contracts
Contract namePriceCommitmentInvoicingActive fromStatus
Fiber 600/60 — office24.00 € 🧾24 monthsMonthly01.02.2025●
IPTV Family pack12.00 € 🧾Monthly01.02.2025●
Static public IP /324.00 € 🧾Monthly14.03.2025●

Shown above: Customer 360 with contracts and live balance, the customer list with one-click access to every agenda, invoices, payment pairing against the bank, supplier invoices collected from the mailbox, the dispatch calendar, serialized stock, the ticket queue and domain & hosting renewals.

Capabilities

Twelve areas. One database.

Every area below reads and writes the same records — a change in a contract shows up in the next billing run, in provisioning and in the reports, with no re-typing in between. Click a module count to see everything that ships in that area.

Customers & contracts

  • Companies and individuals, four address roles with GPS
  • Contracts with products, individual pricing and commitment
  • Leads, site surveys, retention offers, GDPR clean-up
CustomersContact personsAddresses & street registryLeadsContracts / servicesLegacy contractsContract agendaContract approvalContract productsProduct catalogProduct groupsPrice listsPrivate-zone productsPredefined servicesDiscountsRetentionTemporary activationFailed site surveysQuotes & budgetsCommissions

Billing & receivables

  • Monthly billing wizard with pro-rata amounts
  • PDF invoices with QR payment, print or e-mail per customer
  • Multi-step dunning: post, e-mail, SMS, legal export
InvoicesInvoice wizardInvoice itemsOne-time itemsPeriod generationPredefined invoicesBulk invoice printDunning lettersBulk dunning printReceivablesPayment disciplineE-mail invoicesBalancesInstallment plansPayment deferralsFuture revenueAccounting export (Pohoda, Money)Export for legal counsel

Payments, bank & cash desk

  • Bank statement import, auto-pairing by reference
  • Cash desks with per-user rights and receipts
  • Overpayments stay as credit — nothing is lost
Payments & creditsUnassigned paymentsDuplicate paymentsCash receiptsCash deskCash desk detailCash desk permissionsBank accountsBank statement importStanding ordersRefunds

Supplier invoices

  • Invoices arrive by themselves — mailbox intake, scans
  • Expense categories and two-step approval
  • Per-supplier visibility for sensitive documents
Incoming invoicesInvoice sortingApproval workflowSuppliersSupplier permissionsResponsible employeesExpense categoriesExpense statisticsScan sorting

Warehouse & assets

  • Receipts, issues, transfers with per-type numbering
  • Serial numbers tracked piece by piece, warranties
  • Stocktaking, technician vans, employee equipment cards
Stock documentsStock itemsStock locationsSerialized unitsStocktakingDelivery notesReturned devicesCustomer issuesStock pricingEmployee equipment cardPurchase ordersWarehouse overview

Network & provisioning

  • Devices, access points, IP ranges, VLANs, NAS servers
  • RADIUS accounts and speed profiles from contracts
  • Mikrotik & Ubiquiti control over API and SSH
DevicesDevice treeDevice mapConfigurationsDevice operationsFirmwareDevice groupsWiFi passwordsAccess pointsPoint linksLink mapLicensed linksNetworksPublic rangesNetwork address mapNAT tableVLANPPPoE NASNAS stacksNAS VLANPPPoE rangesIP poolsNAS configurationsRADIUS accountsRADIUS logsCisco privilegesShaperShaper locationsShaper rangesDHCP logsHotspotsHotspot statisticsSSIDSpeedtest serversSpeedtest measurementsMonitoring & ZabbixSIM cardsLine leasesDomainsPoint typology

Fiber, GPON & coverage

  • OLT units, ports, splitter cascades, ONT assignment
  • SSH to the OLT: status, diagnostics, configuration
  • Address-level availability for sales and public web
OLT GPONOLT portsSplittersSpeed profilesFiber availabilityWiFi availabilityCity coverage

Voice & TV

  • Number ranges, SIP accounts, call rating by prefix
  • Call records with recordings playable in place
  • Set-top boxes with access cards, content-provider sync
SIP accountsPBX settingsPhone numbersReserved rangesCall forwardingRange occupancyCall recordsRecordingsCall statisticsCall price listsCall ratingPhone directorySet-top boxesCATV usersTV statistics

Documents, mail & messaging

  • Contracts and protocols generated from templates
  • Postal tracking down to delivery status
  • Bulk e-mail and SMS with delivery receipts
DocumentsStored documentsInternal documentsEmployee documentsDonation deedsDocument sendingSent documentsPostal productsPostal recipientsShipment trackingPickup pointsInternal mailMessagesSMS & SMS logPhotosNotes

Service desk & tickets

  • Tickets linked to contract, device and technician
  • Escalation between support lines, outage mode
  • Tomorrow's installs digest, every morning
TicketsServiceService proceduresService tasksComplaintsBug reportsHotlineTomorrow's installationsPersonal tasks

Fleet, people & planning

  • Vehicles with GPS trips, fuel and inspections
  • Vacations, trainings, attendance, approvals
  • Shared calendar for surveys, installs and meetings
VehiclesTripsVehicle mapFuelingVehicle historyVehicle eventsHighway vignettesDamage eventsTravel addressesEmployeesVacationsVacation bonusHolidaysPayrollBonusesTrainingsLate arrivalsPowers of attorneyDepartments & branchesCalendarCalendar groupsMeeting roomsRemindersScript scheduler

Reports & regulator

  • Turnover, balances, churn — daily to yearly views
  • Payment discipline and salesperson participation
  • E-collection exports for the regulator, CSV anywhere
Monthly turnoverRevenueBalancesNew servicesEnding servicesActive services by addressCity coverageDebtorsSales participationLead statisticsEmployee eventsStock movementsSet-top boxesRegulatory reportsElectronic data collectionBilling statisticsDB export

The difference

It doesn't record the network. It configures it.

Activating a service means the system itself creates the RADIUS account, assigns the IP range, sets the speed profile on the shaper and registers the host in monitoring — driven by the product in the contract. A tariff upgrade reaches the network in minutes, not tickets.

  • PPPoE & RADIUSAccounts and attributes filled from contracts; sessions switched or disconnected live.
  • GPON / OLT over SSHUnit status, diagnostics, port configuration and slot reservation for new customers.
  • Shapers & IP managementSpeed limits per ordered plan; public, local and tunnel ranges with NAT tables and VLANs.
  • Device fleetConfig backups, firmware distribution, reference-config diffs, duplicate-MAC watchdog.
PROVISIONING QUEUE — LIVE
02:14:07 contract #4180 activated — Fiber 600/60 02:14:07 radius: create account cust-4180 ✓ 02:14:08 ipam: assign 100.64.18.42/32 from pool FTTH-A ✓ 02:14:08 shaper: set profile 600M/60M on edge-03 ✓ 02:14:09 olt-2 ssh: provision ont port 7/3 slot 14 ✓ 02:14:11 monitoring: host cust-4180 registered ✓ 02:14:11 service online — 4.2 s end to end

While you sleep

~120 jobs run without a human touching anything

A sample of the standing schedule. Each job writes its result back into the same database the morning shift opens.

02:30
Bank statements imported, payments paired to invoices by reference
03:00
RADIUS database synchronized from active contracts
03:15
Network device configurations backed up, diffs flagged
04:00
Turnover, balances and service statistics recalculated
05:30
Supplier invoice mailbox collected, attachments filed as documents
06:00
Postal delivery statuses refreshed, returned mail processed
07:00
Commitment expiry and unpaid-invoice alerts distributed
08:00
Tomorrow's installations digest sent to technicians
hourly
Provisioning queue dispatched to NAS, shapers and OLTs
monthly
Billing run: pro-rata amounts, PDFs, e-mails, print batch for post
+ ~110 more scheduled tasks in production

Beyond the back office

Portals for customers and partners

Customer self-care

The customer sees their services, invoices and payments, and orders add-ons themselves. Support signs in with one click from the CRM — seeing exactly what the caller sees.

  • Contracts, services and parameters
  • Invoices, payment status, documents
  • Plan changes and add-on orders
  • One-click operator login, no shared passwords

Partner portal

Resellers work in a scaled-down CRM of their own: their company hierarchy, their customers, their stock — with requests going to headquarters for approval.

  • Own users, rights and sub-companies
  • Customers, contracts, devices, tickets
  • Partner warehouse and visit records
  • Approval requests to the operator

Open by design

Plays well with the world around it

APIs for mobile and field apps, a public availability endpoint for your website, and standing connections to the services an operator already depends on.

Bank statement importPayment gatewayQR paymentsAccounting exports (Pohoda, Money)VAT registry check (VIES)National address registryRADIUSMikrotik APIUbiquiti APIOLT / GPON (SSH)Zabbix monitoringSMS gatewayPostal trackingE-mail invoice intakeGPS fleet trackingFuel price feedsPBX / SIP switchboardIPTV content providerWholesale coverage feedsRegulator e-collectionCustomer & partner portal syncCSV export everywhere

Codeset

See it with your own data.

A walkthrough takes an hour. Bring one real workflow — we'll show you how it runs end to end.

Request a walkthrough → info@codeset.ae